Type

Q: Why can’t the online iPac catalog connect to the internet?

Internet Connection

A: The connection web address is http://203.64.5.41:81/. If it still can’t connect to the internet,
　 the internet service or the computer might be broken, please contact the librarian. If you
　 need further assistance, please contact the librarian Zhang Haoan (Ext. 1834).

Type

Q: Why does the e-mail I receive from the library contain with special characters in error?

Internet Connection

A: The e-mail content shows the special characters in error means the character encoding
　 of the user’s computer system is set differently. You can go to View->Decode to change
　 the setting.
　If you need further assistance, please contact the librarian Zhang Haoan (Ext. 1834).

Type

Q: Why do I get an error message while turning on the scanner?

Scanner

A: The scanner is getting an error message usually because the cable is not connected well,
　 or the user starts the scanning program before turning on the scanner. Please check if the
　 cable is connected well, and turn on the scanner and wait for about 10 seconds before
　 starting the scanning program.
　If you need further assistance, please contact the librarian Zhang Haoan (Ext. 1834).

Type

Q: The scanner can’t save the file, what should I do?

Scanner

A: The scanner can’t save the file may be because the hard disc space is full, or you can try
　 clicking the “File Saving Setting” to choose Disk D or another drive to save the file.
　If you need further assistance, please contact the librarian Zhang Haoan (Ext. 1834).

Type

Q: Why does the file disappear when I restart the computer that is located in the Search Area?

File Saving

A: The computer in the library has installed recovery card, please save your important files
　 in your flash drive. If the computer crashes or restarts automatically, you can remove the
　 flash drive before restarting the computer. If you save the files on the desktop, press Ctrl+k
　 while entering the recovery window, the system will recover your files from the previous state.
　If you need further assistance, please contact the librarian Zhang Haoan (Ext. 1834).